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Ready Guide

Checklists
Household Disaster Plan
Household Disaster Supply Kit
Individual Disaster Kit
Tips for Pet Owners
Seniors & People with Special Needs
Mental Health
Shelter in Place
Disaster Sheltering
Evacuation
Countering Terrorism
  - Know Facts
- Explosions
- Biological Attacks
- Chemical Attacks
- Radiological Attacks
- ID Suspicious Packages
- Radiological Exposure
Disease Outbreaks & Biological Events
Hazardous Materials & Chemical Spills
Norwalk Emergency Assistance & Crisis Services



Checklists

The checklists below provide easy-to-follow, expert advice that can help ease the anxiety of an emergency.
  1. Review the checklists with members of your household. Make it your practice to check and update your plans and supplies when you set your clocks during daylight-savings. Make your plans complete and ready to go.
  2. Realize that relief workers will be on the scene after a disaster, but that they will not be able to reach everyone immediately. Help and repair to damaged utilities may take our or days to reach your home.
  3. Remember your household will cope best by preparing for a disaster before it strikes.


Household Disaster Plan
Develop a disaster plan with your household members. Prepare for what to do, how to find each other, and how to communicate in an emergency.
  1. Decide where your family will reunite after a disaster. Pick two places
    1. One right outside your home, such as by your mailbox, in case of a sudden emergency like a fire.
    2. And another outside of you neighborhood -a local library, community center or the house of a friend will do- in case you cannot access you home or neighborhood.
  2. Everyone must know the address and phone number(s) of the meeting location(s). Provide wallet-sized cards for this purpose. Make more copies of the cards if need be.
  3. Because local phone circuits may be busy, an out-of-town or out-of-state contact may be the best way of communication between you and separated family members.
  4. Know and practice all possible exit routes from your bedroom, home and neighborhood.
  5. Practice plan with all household members.
  6. Account for everybody's needs, particularly seniors, people with disabilities and non-English speakers.


Household Disaster Supply Kit
Store enough supplies in your home for at least three days. Store in an easily accessible, container, or closet. Let others in your family know they are for emergencies only. The following supplies should be part of your stored supplies:
  1. Drinking water. At least one gallon of water per person per day; more will be needed during time of extreme heat.
  2. Food. (keep in a cool, dry place):
    1. Familiar food you normally eat.
    2. Store canned food, dry and other non-perishable foods on your cupboard shelves.
    3. Replace food and water supplies every six (6) months.
  3. Prescription and medications (three (3) day supply.
  4. First aid kits for home and each of your vehicles.
  5. Flashlights, battery-powered lanterns, AM/FM radio plus extra batteries or new wind up type.
  6. To disinfect water: one quart of unscented bleach or iodine tablets and eyedropper (for adding bleach to water) Use ONLY if directed by health officials.
  7. Consider smaller emergency kits for your car or office
    1. See Sheltering in place.


Individual Disaster Kits (Go Bags)
Keep Go Bags available for each member of your household. Pack with necessary items (listed below) that would be needed in the event of an emergency evacuation.
  1. Assemble Go Bag(s) using a sturdy, easy-to-carry container such as a backpack or suitcase on wheels.
  2. Keep Go Bags easily accessible, in case you have to leave your home in a hurry. Be sure they are ready to go at all times of the year.
  3. Ensure that household members have a Go Bag and a copy of your household disaster numbers to keep in their wallets or fanny packs. (Go to www.redcross.org for disaster numbers template)
  4. Medication for at least three (3) days and other essential personal items. Keep a list of the medications taken and their dosages, or copies of your prescription slips.
  5. Include: personal hygiene items such as soap, toothbrush, toothpaste and feminine supplies, etc.
  6. Child care supplies or other special care items.
  7. Clothes, shoes, coat and/or raingear appropriate for the current weather/season.
  8. Credit and ATM cards and cash, especially in small denominations. Keep at least $50-$100 on hand.
  9. Copies of important documents in a waterproof and portable container (insurance cards, birth certificates, deeds, photo ID's, etc.)
  10. Extra set of car and house keys.
  11. Bottled water and non-perishable food such as energy bars or granola.
  12. Flashlight, batteries-operated AM/FM radio and extra batteries.
  13. Contact and meeting place information for your household, and a small regional map.
  14. Keep a small Go Bag in the trunk of your car or at your place of work
  15. First aid kits/supplies.


Tips for Pet Owners

Please note that pets are not allowed in most shelters (only service animals). It is important for you to have a plan for your pet(s) in the case of an emergency.

Pet Planning for Emergencies:
  1. Contact friends or relatives outside your area to see if they would be wiling to accommodate you and your pet(s) in an emergency.
  2. Check if your veterinarian or groomer provides shelter for animals during an emergency.
  3. Transport your pets in a sturdy carrier, this makes pets feel safer and more secure.
  4. Know your pets' hiding places so that you can easily find them in a time of stress.
  5. Have collar(s), license(s), ID tag(s) and a leash plus proof of vaccinations for all your pets.
  6. If it becomes absolutely necessary to leave your pets behind, prepare an emergency pen in the home that includes a three (3) day supply of dry food and a large container/bowl of water. Remember, dogs will eat all the food that is put in front of them and cats will eat only what they need.
Assemble a Pet Survival Kit
Keep your Pet Survival Kit ready to go if you must evacuate your pet to friends, family or a kennel. Include:
  1. Leash/harness/muzzle.
  2. A pet carrier/cage (a luggage carrier can be used to wheel the pet cage/carrier around).
  3. Pet food, water, and medications plus can opener and food dishes in an easy-to-carry container.
  4. Cat litter box and litter.
  5. Plastic bags for pick-up.
  6. A copy of current veterinary records, license and microchip numbers.
  7. A current photo of your pet. This will assist identification should it become necessary.


Seniors and People with Special Needs

For people with special needs, preparing for emergencies may require a few additional steps. Those who are able, please consider ways to help a friend or neighbors who may need assistance.

For example:
  1. Hearing impaired may need to make special arrangements to receive a warning.
  2. Mobility impaired may need assistance in getting to a shelter. Keep in mind elevators will not work during a power outage. Technologically dependent people should check in with 911 or their doctors.
  3. Households with a single working parent may need help from others both in planning for disasters and during an emergency.
  4. Non-English speaking people may need assistance planning for and responding to emergencies. Community and cultural groups may be able to help.
  5. People with special dietary needs should have an adequate emergency food supply.
  6. If you are dependent on electricity for your wheelchair, breathing machine or any other life-sustaining device, plan for loss of power. Consult your power provider.
If you have special needs:
  1. Evaluate your capabilities, limitations, needs and surroundings to determine what type of support you may need in an emergency.
  2. Keep a 7 to 14 day supply of necessary medications on hand at all times.
  3. Develop a personal emergency plans for each place where you spend time, at home, work, school, and in the community.
  4. If you think you may need assistance in a disaster, discuss your disability with relatives, friends, co-workers and ask for their help. For example, if you need help moving or require special arrangements to receive emergency messages, make a plan with friends. Make sure they know where you keep your disaster supplies. Give a key to a neighbor or friend who may be able to assist you in a disaster.
  5. Include your home care attendant and other people in your network in your planning process.
  6. Find out about special assistance that may be available in Town
  7. It is a good idea to write down your support needs, telephone numbers, medication conditions, medications and dosages, allergies, special equipment, and medical insurance, and insurance cards as well as personal and medical contact details are important to have available. Keep this list with you in emergencies and supply a friend with a copy.
Additional Supplies for Seniors:
  1. A list of doctors and emergency contacts.
  2. A list of the style and serial numbers of medical devices such as pacemakers in your emergency supply kits.
  3. Copies of medical insurance and Medicare cards.
  4. Keep available extra eyeglasses, batteries for hearing aids or wheelchairs and other special equipment as needed in your supply kit.


Mental Health

The emotional toll resulting from a disaster can sometimes be even more devastating than the physical damage. Discussing emergencies that result from disasters will help reduce the anxiety and fear.

When Trying to Understand Disasters- Things to remember:
  1. No one who witnesses a disaster is untouched by the event.
  2. It is normal to feel anxious about your own safety and that of your family and close friends.
  3. Profound sadness, grief and anger are normal reactions to an abnormal event.
  4. Acknowledging your feelings helps you recover.
  5. Focusing on your strengths and abilities will help you to heal.
  6. Accepting help from community programs and resources is healthy.
  7. We each have different needs and different ways of coping.
  8. It is common to want to strike back at people who have caused great pain.
  9. Children and the elderly are special concerns in the aftermath of disasters.
Relieving Symptoms of Emotional Distress:
  1. Take steps to promote your own physical and emotional healing.
  2. Try to get back to your normal household and daily routine of rest, exercise, eating, and sleep. This healthy outlook will help you and your household.
  3. Spend time with people you enjoy, people who make you feel good about yourself.
  4. Provide extra attention and consideration to family and friends.
  5. Talk about your feelings with family, friends and neighbors.
  6. Get some physical exercise every day.
  7. If you continue to have the symptoms described above for an extended period of time, think about consulting a mental health professional.
  8. Children are particularly vulnerable to emotional stress after a disaster. Encourage them to talk abut their fears, emphasize that they are not responsible for what happened, and comfort them.


Shelter In Place

Taking shelter may be a critical element in protecting yourself and your household in times of disaster.
  1. In-place sheltering is appropriate when conditions require that you seek protection in your home, place of employment, or other location where you happen to be when disaster strikes.
  2. The appropriate steps to take depend entirely on the emergency situation. For example, during a tornado warning, you should go to an underground room, if available. During a chemical release, on the other hand, you should seek shelter in a room above ground level. Because of these differences, listen carefully to emergency warnings and official instructions.
If You Are Asked To Shelter In Place

Example: Chemical Emergency
  1. Go inside your home or the nearest appropriate facility (school, library, place of worship, etc.).
  2. Take shelter in a room that has few doors or windows. Ideally, a shelter in place room should allow at least 10 square feet per person.
  3. Seal all windows, doors, air vents and fireplace dampers with plastic sheeting and duct tape (if possible).
  4. Turn off all ventilation systems.
  5. Get official news and instructions by radio, television, or internet.
  6. Do not use the phone - keep the phone line available for emergency calls.
  7. Take your emergency supply kit unless you have reason to believe it has been contaminated.
  8. Make use of your Go Bag and Emergency Supply Kit.


Disaster Sheltering

The City will establish emergency shelters when disasters force large numbers of residents to leave their homes.
  1. If you can, shelter with friends or relatives outside the affected area.
  2. City/Red Cross-run shelters will provide basic food, and water. Shelters may be set up in schools, municipal buildings or places of worship.
  3. If possible, bring your Go Bag with clothing, bathing and sanitary supplies, special food, and pre-filled prescriptions and other medications.
  4. Alcoholic beverages, firearms, and illegal substances are not allowed in emergency shelters.
  5. Pets are not allowed in most shelters. Only service animals are permitted. (see Tips for Pet Owners page 5).
Disaster shelters guidelines:
  1. In order to make a difficult situation less stressful you should always cooperate with shelter managers.
  2. Remember, shelters sites change based on the nature of the emergency so check with local news or www.norwalkct.org for Emergency Information.


Evacuation

Evacuations are more common than many people realize. Hundreds of times each year, transportation and industrial accidents release harmful substances, forcing thousands of people to leave their homes. Fires and floods cause evacuations even more frequently. Almost every year, people along the Atlantic coast evacuate in the face of approaching hurricanes.

--Should it become necessary to evacuate your home or neighborhood, City officials will tell you when through the media or direct warning. Evacuation is used as a last resort when a serious threat to public safety exists.

--The amount of time you have to evacuate will depend on the disaster. You might have a day or two to get ready if the event, like a hurricane, can be monitored. However, many disasters allow no time for people to gather even the most basic necessities. This is why you should begin preparations now.

    Evacuate immediately when you:
    1. Are in immediate danger.
    2. Smell gas or smoke.
    3. See fire.
    4. Are directed to do so by emergency officials
Be prepared to evacuate:
  1. Secure your home: close and lock windows and doors, unplug appliances before you leave.
  2. Teach all your responsible family members how and when to turn off the water, gas, and electricity at the main switches or valves. Authorities will instruct you if it is necessary to turn off utilities.
  3. Wear sturdy shoes and comfortable, protective clothing such a long pants and long-sleeved shirts
  4. Bring your Go Bag with you when you evacuate.
  5. Know your work and child's school evacuation plans.
  6. Remember, evacuation routes change based on the emergency so stayed tuned to the local news, access www.norwalkct.org for the latest information.


Countering Terrorism

A terrorist's primary objective is to create fear. With accurate information and basic emergency preparedness, you can fight back. Keep in mind that accidents can sometimes appear to be terrorist events and vice versa. Your response should be similar in either case.

Know the facts and be responsible:
  1. Know the facts of a situation and think critically. Confirm reports using a variety of reliable sources of information, such as the government or media.
  2. Do not spread rumors.
  3. Do not accept packages from strangers and do not leave bags or luggage unattended in public places such as a library or train station.
Explosions
If you are trapped by debris:
  1. Cover your nose and mouth with cloth or clothing.
  2. Move around as little as possible to avoid kicking up dust, which harmful to inhale.
  3. Tap on a pipe or wall so rescuers can hear where you are. Use a whistle if one is available. Shout only as a last resort, since shouting can cause you to inhale dangerous amounts of dust
If you clean up debris:
  1. Wear gloves and sturdy shoes.
  2. At a minimum, use a dust mask or handkerchief.
  3. Do not move debris that is too large or heavy. Ask for help from neighbors, friends, and recovery workers.
Biological Attacks
A biological attack occurs when a terrorist intentionally causes a disease epidemic (see Disease Outbreaks and Biological Events on page 13).

Chemical Attacks
The intentional release of hazardous materials constitutes an act of terrorism; however, accidents involving hazardous materials may also occur. Your course of action should be the same in either case (see Hazardous Materials and Chemical Spills on page 14).

Radiological Attacks
Radiological attacks occur when radioactive material is intentionally released.

Radiological Dispersion Device (RDD): An RDD is designed to scatter amounts of radioactive material over a wide area. The further the material disperses, the less harmful it is. In most cases, the amount of material is unlikely to be lethal

"Dirty Bomb": A Dirty Bomb is a kind of RDD that combines conventional explosives and radioactive material. The explosion is intended to scatter the radioactive material. More damage and casualties may result from the explosion than from the radiation itself (see Radiation Exposure on page 12).

Identifying Suspicious Parcels or Letters

A parcel or letter may be considered suspicious when it has one or more of the following characteristics:
  1. Handwritten or poorly typed address, incorrect titles or titles with no name, misspellings of common words.
  2. Addressed to someone no longer with your organization or not addressed to a specific person.
  3. Strange return address or no return address.
  4. Marked with restrictions such as "Personal", "Confidential", or "Do Not X-Ray".
  5. Excessive postage or no postage at all.
  6. Powdery substance on the outside.
  7. Unusual weight given its size, lopsided, or oddly shaped.
  8. Odors, discolorations or oily stains.
If you receive a suspicious package or envelope:
  1. PUT IT DOWN - on the floor or a flat surface.
  2. Do NOT attempt to open the package or parcel for any reason, shake it, handle it excessively or aggressively.
  3. Cover it with an airtight container like a trash can or plastic bag.
  4. Alert others to the presence of the package and evacuate the area.
  5. Once the household or work area has been evacuated, do not re-enter until it has been determined safe to do so.
  6. Wash your hands with soap and water if you have handled the package.
  7. Be prepared to provide as much detailed information as possible to local authorities. Provide details of the room or area where the suspicious package was recognized.
  8. Make a list of the people who were in the room or area where the suspicious package was recognized, and give it to the authorities.
  9. Do not stray far from the area if you believe you have been exposed.
Radiation Exposure

If an accident or explosion were to release radiation, local authorities would notify the residents through approved alerting methods. They would also instruct you through the Emergency Alert System on local radio and TV about the areas affected and how to protect yourself.
  1. In the event of an accident or explosion, radioactive gases and particles may be carried in the air in a cloud-like formation called a plume.
  2. The area affected by a plume is determined by wind direction, speed, and weather conditions.
  3. Small amounts of radiation are considered safe. In the unlikely event that any part of Norwalk is exposed to unsafe levels of radiation, there are steps you can take to reduce your exposure.
To assess the situation
  1. Listen carefully to emergency warnings and news reports.
  2. Determine whether you are in fact at risk of exposure.
  3. Take protective action that is consistent with the threat.
  4. If you are safe where you are, stay put. Highways will likely be crowded with people needing to move to safety.
To minimize radiation exposure
Indoors:
  1. Go as far below ground as possible, close windows and doors, turn off air conditioners, heaters and other ventilation systems.
  2. Stay where you are, listen to the radio, watch TV or check the internet for official news (see Shelter In Place on page 8).
Outdoors:
  1. Get inside. Remove all clothing and place as far away as possible without having to go back outside, and wash yourself thoroughly to remove radioactive particles as soon as possible.
Shielding:
Put as much heavy, dense material between yourself and the radiation as possible. For this reason authorities may advise you to stay indoors, close and seal windows, (as much as possible) and turn off powered ventilation systems to restrict incoming contaminated air.

Distance:
The greater the distance between you and a radiation plume the better. For this reason authorities may call for an evacuation only of people closest to the source.

Time:
Radioactive materials become less radioactive over time. Stay inside until authorities advise you the threat has passed.

Treatment:
In the unlikely event of radiation exposure, the City may distribute Potassium Iodide (known as Kl). This is a kind of salt that can prevent damage to your thyroid gland only if you are exposed to radioactive iodine. It will not help you in other radioactive environments. Kl is generally only recommended for children, adolescents, pregnant women and others with growing thyroids. Only one dosage should be taken every 24 hours. For additional information, listen to local radio and TV or contact Norwalk Hospital



Disease Outbreaks & Biological Events

There are treatments for many diseases and biological agents.
  1. The City of Norwalk has established plans for responding to potential situations involving disease outbreaks and biological events in cooperation with regional, State, and Federal agencies.
  2. The City may distribute medicine or a vaccine to those who are at risk. This course of action will be decided based on the specific health threat.
  3. The type of treatment used, if any, for a specific infection or disease may vary depending on each person's unique physiology, lifestyle and health.
  4. To distribute treatment or vaccines, the City may open Points of Dispensing (POD's) location where treatment will be provided. If in the event that POD's are activated, listen to local radio and TV for instructions.
  5. For information on smallpox, avian and pandemic influenza, Severe Acute Respiratory Syndrome (SARS), or other contagious diseases, visit the Centers for Disease Control at www.cdc.gov


Hazardous Materials & Chemical Spills

We use hazardous materials such as cleaners, germicides, deodorizers, detergents, drain & bowl cleaners, gases, home medications, laundry bleaches, liquid fuels, paint removers and thinners in our homes and businesses every day.

Large spills occasionally occur, but these incidents generally cause the public little difficulty other than traffic delays. In the event of a major spill authorities will instruct you on the best course of action, however, you should heed the precautions below.

Chemicals - Toxic Poisoning
Learn to recognize the symptoms of toxic poisoning:
  1. Difficulty in breathing.
  2. Irritation of the eyes, skin, throat, or respiratory tract.
  3. Changes in skin color.
  4. Headache or blurred vision.
  5. Dizziness.
  6. Clumsiness or lack of coordination.
  7. Cramps or diarrhea.
Toxic Poisoning Guidelines:
  1. Stay upwind of the material if possible.
  2. Seek medical attention as soon as possible if needed.
  3. If there's an event indoors, try to get out of the building without passing through the contaminated area. Otherwise, it may be better to move as far away from the event as possible and shelter in place (see Shelter In Place on page 8).
  4. If exposed, remove outer layer of clothing, separate yourself from them, and wash yourself.
  5. In some circumstances, after being exposed to hazardous materials, it may be necessary to be "decontaminated". Specifically trained emergency personnel will perform decontamination procedures, which may include the removal of personal items and cleansing of exposed areas of the body. They will provide for medical attention if required.


Norwalk Emergency Assistance & Crisis Services

Police, Fire and Medical Emergencies
911

211 Infoline - Information, referrals, crisis services, suicide prevention, multilingual
211

Child Find of America - Helps locate missing children
1-800-292-9688

Child Support and Problem Resolution Unit
1-800-228-5437

CL&P Electrical Outages
1-800-286-2000

DCF Child Protection - If you suspect a child is being abused or neglected
1-800-842-2288

Disaster Welfare Inquire Center (also known as Family Well-Being Inquiry)
203-846-2671

Domestic Violence Crisis Center - Norwalk
203-853-0418

Domestic Violence Crisis Center - 24 hour hotline
1-888-774-2900

Emergency Spills (24 hr)
1-860-424-3338

Fire - Non Emergency
203-866-3313

Kids in Crisis
203-838-9483

Lost or Abducted Children
1-800-426-5678

Medical - Non Emergency Norwalk Hospital
203-852-2000

Mobile Crisis Intervention Services - Adults
203-358-8500

Mobile Crisis Intervention Services - Children
1-888-825-6777

National Center for Missing & Exploited Children
1-800-843-5678

National Runaway Switchboard
1-800-621-4000

National Center For Victims of Crime
1-800-FYI-CALL (394-2255)

Norwalk Dog Warden
203-854-3240 or 854-3239

Norwalk Emergency Management
203-853-9016

Norwalk Emergency Shelter - 4 Merritt St. Norwalk CT
203-866-1057

Norwalk Youth Services
203-854-7785

Poison Control - University of Connecticut Health Center
1-800-343-2722

Police - Non Emergency
203-854-3051

Protective Services for the Elderly - After hours call 211 infoline
203-251-9392

Red Cross
860-678-2700

Sewage Spills - CT-Water Management, Municipal Section DEP state wide
1-860-424-3704

Sewer Maintenance (Non-emergency)
203-854-3217

Sexual Assault Crisis Center
1-888-999-5545
(EN ESPANOL)
1-888-568-8332

State of Connecticut Sex Offender Registry
860-685-8060

State Police (Non-emergency)
1-800-575-6330

Suicide Prevention (Access number)
203-358-8500

Toxic Waste Information - Hazardous Materials Management & Enforcement, DEP
1-888-424-4193

Victim Services Office (8:30a.m - 4:30p.m. Monday - Friday)
1-800-822-8428

Yankee Gas Leaks
1-800-992-3427




Norwalk Department
of Health

137 East Avenue
Norwalk, CT 06851
1-203-854-7776
1-203-854-7934 FAX


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